Privacy Policy

Equal Haven (“we”, “us”, “our”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We comply with the General Data Protection Regulation (GDPR) and Irish data protection law.

Business Name: Equal Haven
Country: Ireland
Email: info@equalhaven.org

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Country of residence
• Immigration-related information you voluntarily provide
• Booking and appointment details
• Payment confirmation details (we do not store card numbers)
• Communications sent via email, contact forms, or messaging platforms

⚠️ We only collect data that is necessary to provide our services.

We collect personal data when you:

• Book a consultation
• Fill out a contact or intake form
• Communicate with us by email, WhatsApp, or video call
• Make a payment through a third-party provider
• Use our website
   

Your personal data is used only for legitimate business purposes, including:

• Providing immigration information and guidance services
• Managing bookings and appointments
• Communicating with you about your enquiry or session
• Processing payments
• Keeping internal records
• Complying with legal and tax obligations

We do not sell, rent, or trade your personal data.

Under GDPR, we process your data based on:

• Consent – when you contact us or book a service
• Contract – to deliver the services you request
• Legal obligation – for tax and accounting purposes
• Legitimate interest – to run and improve our services
   

Payments are processed securely through trusted third-party providers such as:

• Stripe
• PayPal
• Revolut

We do not store your debit or credit card details.
Each payment provider has its own privacy policy, which we recommend reviewing.

We only share your data when necessary, for example with:

• Payment processors
• Booking and scheduling platforms
• Accounting or tax services (if required by law)

All third parties we use are GDPR-compliant.

We take reasonable steps to protect your personal data, including:

• Secure email and password protection
• Limited access to personal information
• Use of reputable online platforms

Your data is stored only for as long as necessary to fulfil the purpose it was collected for, or to meet legal obligations.

• Consultation records: retained only as long as necessary
• Financial records: retained as required by Irish tax law
• Email communications: deleted when no longer needed
   

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
   

To exercise any of these rights, contact us at:
📧 info@equalhaven.org

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We understand that immigration matters can involve sensitive personal information.
All information shared with us is treated as confidential.

However, please note that we are not legal representatives and communications are not legally privileged.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

📧 info@equalhaven.org